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Cyberica can help you develop custom CRM solution which can work in distributed work environment to generate input from business process. Hence generating transparency within organization and reduce number of queries received from clients. The helpdesk solutions we implement can be integrated to bring your call centre and customer pain points in line but also let web remain the first choice of customer interaction and problem resolving.
With customer care and CRM infrastructure being looked as a cost centre, its important we ensure the product we are trying to implement helps you bring return on investment.
By implementing CRM solutions we can help you identify various sub-groups among your customers. Based on group behavior we help you create strategies to increase quality of sales which in turn reflect in revenue numbers generated.
Overall Cyberica solutions team is staffed with experts comprising
many years of experience in front-office business. This expertise,
combined with our deep technical knowledge enables our clients to:
Case Study - U.K based System Builder needed to automate service centre operations
Our Customer wanted to develop a support portal to
manage and troubleshoot customer queries. To reduce number of lines at
their service centre and provide
transparency in the whole process to managers managing the service centres.
- Staff Planning